At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World™

Location

The Westin Melbourne hotel is an oasis in the heart of the city’s bustling Central Business District.  With a commanding location on Collins Street, arguably Australia’s premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds, Gear Lending by New Balance®, and WestinWORKOUT® Fitness Studio.

Department

Responsible for providing first impressions, our Service Express team are proactive, welcoming and true professionals at delighting our guests.

Commissionaire Responsibilities

• Greet all hotel guests on arrival with a sincere and welcoming demeanor.

• Show courtesy and open main hotel doors for entering and exiting patrons.

• Maintain a consistent presence on the hotel driveway.

• Recognize returning guests.

• Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

• To be of service to guests and patrons in all areas especially transport, local attractions and general information.

• Maintain the immaculate appearance and cleanliness of the driveway and surrounding areas

• Manage the efficient operation of the hotel driveway and the security and safety of guest vehicles.

• Monitor and guide Service Express attendants to ensure the efficient completion of their tasks,

• Be pro-actively involved in the hotel's operation keeping up-to-date with any events within the hotel.

• Supporting other areas within the Front Office and Service Express departments. This will include assisting with valet parking guest cars, delivering guest bags and other items as requested.

• Be observant of working environment and report to hotel management any undesirable or suspicious activity.

Requirements

• A passion for customer service and knowledge of Melbourne CBD and surrounding areas

• Full driver's license

• The ability to lead by example, have a positive approach to the workplace, demonstrate initiative and possess advanced communication.

• Organizational and problem solving skills are also a must.

• Must have the flexibility to work on a 7 day roster including public holidays and weekends

Benefits

This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.

Excellent benefits include:

• Generous accommodation and Food and Beverage discounts for Associates, Family and Friends across all Marriott properties worldwide

• Associate recognition and training programs

• Discounted CBD parking

• Strategic career development opportunities

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Please contact:

Steve Ciric

Chief Concierge

Member of Les Clefs d’Or Australia

THE WESTIN MELBOURNE
westinmelbourne.com

T  +61 3.9635.2133