Interview Process & Topics

The following is a list of potential topics that may be discussed during a membership application interview.

 POTENTIAL INTERVIEW TOPICS:

  • Applicant background

  • Reason for application

  • History & function of Les Clefs d’Or

  • Personal contribution to Les Clefs d’Or

  • Definition of Les Clefs d’Or motto

  • Airline ticket reading

  • Business unit management

  • Code of Ethics

  • Concierge department roll in an emergency situation

  • Control sheets

  • Courier waybill reading

  • Duty of care

  • Export of Australian flora or fauna

  • Forms of address & protocol

  • Gratuity & commission policy

  • Guest security & privacy

  • Multiple guest inquiries (ie. how to manage requests for multiple bookings for the same time period)

  • Multiple restaurant bookings (ie. how to manage requests for multiple bookings for the same time period)

  • Postal restrictions

  • Professional behavior

  • Professional goals

  • Restaurant knowledge

  • Sending left property to the airport

  • Tailored sightseeing advice

  • Team development

  • Theatre & entertainment knowledge

  • Theatre ticketing

  • Training systems

  • Course of action in the event of an unsuccessful interview