Becoming a Member

For a concierge to be accepted as a member of Les Clefs d'Or Australia, he or she must meet certain minimum requirements. The applicant must:​

  • Be currently employed in a hotel of good standing

  • The applicant must be employed by the hotel. At the time of application, the prerequisite time frame to have been served in the Hotel lobby is to be five (5) years and the applicant is to be currently employed in the hotel industry as a Hotel Concierge.

  • The prerequisite time frame to be served in the position of Concierge is to be three (3) years which is to be served immediately prior to the application for membership.

  • Provide letters of reference from past and present employers

  • Provide letters of reference from service industry sources

  • Provide a full resume detailing personal details, employment history, education history and copies of relevant training, qualification and employment certificates

  • Provide a statement of how in practical terms, he or she would contribute to Les Clefs d'Or should his or her application be successful

  • Provide letters of introduction from two active members of the Society, one of whom is to be your Chief Concierge if you are an Assistant Concierge, who are prepared to endorse and support the application

  • Provide a letter of recommendation from your relevant State Director, who is prepared to endorse and support the application

  • Attend an interview once the Interview Committee is satisfied all minimum requirements have been met, and that the application is in order. The Interview Committee usually comprises four members who ask various questions relating to the reason for the application, along with what it means to be a Les Clefs d'Or member. Particular attention is paid to the procedures and controls the candidate has in place in his or her hotel and how the concierge operates within his or her hotel (there are certain minimum policy and procedure topics the Interview Committee will expect to see). The purpose of the interview is to determine the level of professional development the candidate has attained, the idea being that a concierge wearing the crossed golden keys of Les Clefs d'Or has the ability to operate successfully in any hotel, regardless of that hotel's location, type, size, category or country. The Interview Committee then passes its recommendation to the Executive Committee for final approval of new members.

 For further reading on the subject of the Hotel Concierge see:

The Art and Science of the Hotel Concierge', by Holly Stiel, and 'The Concierge Key to Hospitality' by McDowell Bryson and Adele Ziminski.