Langham Sydney - Chief Concierge
About the Langham Sydney
The Langham, Sydney is the city's most exclusive harbourside address nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed elegance and opulence.
We are recognised for our:
Outstanding five-star luxury hotel accommodation
Residential-style event spaces
One-of-a-kind and sought after dining experiences
Sydney's most renowned Day Spa
Excellent leisure facilities, including a fully-equipped Health Club, swimming pool, Jacuzzi and steam rooms
Learn more at http://sydney.langhamhotels.com.au/
About the Role
We are looking for a dynamic and enthusiastic Chief Concierge.
This role plays an important part in first impressions for our guests. The Chief Concierge is required to coordinate the guest experience at The Langham, Sydney and take an active part in ensuring all service needs are met from arrival through to departures. We expect our Chief Concierge to be an ambassador of the hotel portfolio, to take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail.
You will be self-motivated and self-disciplined and have a natural ability to work within a team environment. You will have an ability to 'think outside the square', multi-task, and be well organised in this busy hands on role. Of course, excellent written and verbal communication skills are essential.
You have availability throughout the week and on weekends and understand that a rotating roster of Monday - Sunday is inevitable.
Duties & Responsibilities
Your duties will include:
Oversee activity in main lobby and ensure smooth flow of lobby traffic
Create a positive hotel image. Ensure individual grooming and lobby, drive ways and bell desk
Presentation standards are impeccable and in accordance with organisational policy and guidelines
Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the hotel. Maintain up to date knowledge of local transport, attractions, key events and key features in the area.
Ensure knowledge of all room types, hotel matrix, and facilities in order to promote the facilities of the hotel.
Review arrival and departure lists and roster Porters accordingly.
Brief associates on all group arrivals and departures, itineraries, names of groups, number of rooms and name of group leader.
Ensure luggage is correctly stored, labelled, and recorded in luggage control books.
Ensure guest queries, complaints and special requests ate handled effectively and efficiently.
Ensure knowledge of Front Office and Hotel Policies and Procedures and maintain working knowledge of front office computer systems.
In conjunction with Front Office Manager develop, implement and deliver training in Local Standard Operating Procedures (LSOPs) for Concierge areas.
Induct, train and coach new associates in new policies and procedures to ensure compliance to organisational standards and to optimise individual performance. Facilitate multi-skilling of associates.
Provide on the job feedback to associates to enhance their performance and address areas of improvement. Provide input into associate appraisals.
Conduct daily shift briefings and ensure procedures are in place for effective shift hand-overs.
Interact with department and hotel associates and management in a professional and positive manner to foster good rapport, promote team spirit and ensure two way communications.
Ensure mail and messages are distributed as soon as practicable after receipt.
Co-ordinate valet parking when required.
Skills & Experience
Your skills and experience will include:
Les Clefs D'or member
Full Drivers Licence
Previous experience in a similar role within a 5 star hotel/resort.
Ability to demonstrate a commitment to outstanding customer service.
Experience in skills training, motivating and coaching staff.
Impeccable presentation with excellent communication and interpersonal skills.
Attention to detail, flexible and reliable.
Ability to multi task in a fast paced environment.
Computer literate (Microsoft Office Suite).
Benefits
In return for your bespoke service to our guests and dedication to the hotel, we will offer you:
A competitive salary
Great development opportunities
Duty meals
Discounts on dining and accommodation
Free nights at our overseas hotels