InterContinental Hotels & Resorts® look for charming, confident, sophisticated and internationally-minded people who do everything they can to exceed guest expectations.
InterContinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne's Central Business District. This heritage and stylish property is one of the city's leading world-class hotels. Steps away is the vibrant Southbank, the Yarra River, the ever changing Docklands, leading tourist attractions, exclusive shops and boutiques and some of the best restaurants this cosmopolitan city has to offer. 
InterContinental Melbourne The Rialto is currently looking for a Full Time Concierge to join our team.
As a Concierge you'll be responsible for welcoming and caring for our guests.  You will need to ensure that each of our guests are provided with an authentic Melbourne experience and that their stay is pleasant and memorable.  Your primary duties will be to ensure that you provide the highest level of personal service to our guests and to lead the concierge team. 

Our concierges are required to be Melbourne experts in order to be able to provide tailored recommendations for restaurants, theatre, sporting events, shopping, attractions and for the city in general.  You will also need to be an expert on all the services the hotel has to offer.

The Concierge is responsible for ensuring that the concierge team is trained and prepared to provide the highest levels of personalized service.  You will be required to demonstrate a superior level of organizational skills and be able to gracefully handle multiple tasks under pressure.  You will also need to provide your team with support and assistance in completing their daily tasks as well as to support the Chief Concierge with running the department.  You will need to be able to carry guest luggage and to safely operate guest vehicles. 

If you have a passion for Melbourne and for delivering excellence in customer service and can do this with a genuine 5 star flair we want to hear from you.

The position does require flexibility to work various shifts including evenings, weekends and public holidays.  Previous 5 star hotel concierge experience and membership in Les Clefs d’Or is preferred. 

Applicants must have a valid work visa for Australia and a valid unrestricted driver’s license. 

In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. This is an excellent development opportunity for the successful candidate to work toward membership in Les Clefs d’Or.  

Our team is passionate about delivering memorable experiences that make our guests feel special, making InterContinental Melbourne the Rialto a great place to work. Most importantly, we'll give you Room to be yourself.

Come join our team!

Please contact

James Ridenour, Chief Concierge

james.ridenour@ihg.com