Chief Concierge
Pan Pacific Melbourne
2 Convention Centre Pl, South Wharf
+61 3 9027 2000
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About Toby…

For me it all began as most Concierges do in watching Michael J Fox’s The Concierge, my interest at the time was sparked during this movie. Later in life I found myself working at the Hilton on the Park for six years, whilst I studied both Hospitality Management and Event Management at William Angliss, in the Catering department. It was at this stage that I had decided to switch hotels and move to the Grand Hyatt on hearing of this intent my General Manager at the time spoke to the Human Resources Manager and said that we couldn’t  allow me to leave and we must find something for me in the Hotel that would continue my career within the company. As I spoke with the HR manager I mentioned that I had a passion for Concierge. Enter Steve Ciric the Chief Concierge at the time. I still remember to this day the words that I had with Steve at the Gallery Restaurant at the Hilton with regards to the wonderful opportunities that the Concierge world would bring. In one interview with Steve I was hooked and wanted to enter this world. A week later I had started and a week after that I was on my first ever famil which just so happened to be on a helicopter. This was indeed the life for me. I worked for two years under the guidance of Steve learning the art of the Concierge.

 After two years in concierge I went travelling overseas to England. This was to fulfil a lifelong dream and to tick of an item on my bucket list. I worked during that time as the Cinema Manager at Vue Cinemas in Essex. The Concierge skills that I gained in my time at the Hilton helped me to make and hold great relationships with guests, staff and suppliers alike. After my time in England though I realised that I wanted to come back to Australia. When I did I was told that a new Hilton would be opening up. I immediately applied for the role of Assistant Chief Concierge and was told on the day of the interview  that I had the position. I worked again for two years under Sam Slattery the Chief Concierge. We worked together to open the hotel and to set the standards that we have to this day.

 After my time here I had the travel bug again and went to Canada for three months. During my time in Concierge and the Cinema I had developed a passion for Human Resources and when I had come back from overseas I went into recruitment.. After 8 months of this I had decided that I wanted out and felt the Concierge world pulling at my heart strings. I made a decision to leave the recruitment world and the very next day owing to fluke or an act of a miracle I received a phone call from the Front Office Manager at the Hilton South Wharf who said he wanted me in the role of Chief Concierge. To this day I have never looked back. I started two weeks later in the role and have never felt more happier knowing and realising that this was the job for me all along. I am so glad for my Journeys and experiences that lead me to this and I am even happier realising that through Concierge and through Les Clefs d’Or I can still continue to travel the world doing what I love the most and that is serving through friendship.