National President
Chief Concierge
Pullman & Mecure Albert Park
65 Queens Road, Albert Park
+61 3 8554 2570
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About Rhett…
The passionate industry we are in today, all stared for me back in 1998 as a Porter at the Mercure Resort Surfers Paradise, working under former Les Clefs d’Or Member Adam Keast. Seeing Adam in his role inspired me to pursue my career in the hospitality industry. As I realised that I could offer guests worldwide, a professional service with the ability to achieve the unachievable, I then found my personal goal “to provide excellence in all given challenges with a professional approach and to exceed all my guests’ expectations with a higher level of customer service” as well as setting my sights on becoming a Les Clefs d’Or Member.
I had many experiences, both international & domestic which included working for some prestige establishments worldwide such as Novotel Queenstown New Zealand, Novotel on Collins Melbourne, South Mole Island Whitsundays, Desert Gardens Northern Territory, Sofitel Melbourne, The Grove Estate London, The Devere Cavendish London, Grand Hyatt Melbourne, Hayman Island & Qualia Hamilton Island . Qualia was one of my most enjoyable and challenging roles as I was invited to be a part of the pre opening team as the Chief Concierge.
I am now happily based back in my home town Melbourne as Chief Concierge at The Pullman and Mercure Albert Park.
As of the 20th October 2010, two days prior to my Wedding day, I was appointed the newest member of Les Clefs d’Or Australia. As the newest member of this elite association, I intend to strive on a daily bases to bring exceptional service & friendships to our industry!
Please feel free to contact me.