Chief Concierge
The Langham Melbourne
1 Southgate Avenue, Southbank
+61 3 8696 8061
Email

About Peter…

I came to the hospitality industry relatively late in life, following some years working for a finance company, and nearly four years travelling and running a large backpackers establishment in London.

​I have been working in the Concierge area for nearly 15 years now, and despite combining it with studying law for a time, finally gave in to the inevitable and decided to focus entirely on the role of Chief Concierge when offered a position at the then Sheraton Towers in Melbourne (now The Langham Melbourne).

​I have always enjoyed working in the Concierge field, both for the sensation it provides of being an active part of the city I've chosen to live in, and also because there is an innate sense of the unknown every time a guest approaches our desk. The next enquiry may be simply for a city map, a guest who has been instructed to find a crocodile tooth for their young son back in the USA (a fairly rare item in downtown Melbourne), or even the minders of an ex President seeking shopping and dining advice for their high profile charge.

​The unpredictability and challenge of our role means we can continue to develop and enhance our knowledge and ability without ever becoming bored within our position, and this is perhaps for me at once of the most appealing aspects of our chosen career, and also one of the most important reasons to be part of Les Clefs d'Or.

​Whatever the next request may be, it is highly likely it will be one another of our members nationally or internationally has experienced before. This shared knowledge is an invaluable resource for our members and guests alike and has been of great assistance to me throughout my time as Chief Concierge at The Langham Melbourne.