Concierge
Pullman Albert Park, Melbourne James Spielvogel
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About James…

I have had the pleasure of working in Australia’s hospitality industry since 1998. The first hotel in which I was employed was the Crowne Plaza Melbourne, where spent time working with the Food & Beverage team before transferring to the Concierge department (because I discovered that is where all the action happens!). These early years in hotels taught me a great deal about the inner workings of a concierge department and the important role of the hotel Concierge.

​In the subsequent years I worked in a number of Victorian hotel properties, but it wasn’t until 2005 that I felt that my career as a Concierge truly began, when I found myself working for the Holiday Inn on Flinders in Melbourne as Head Concierge.

Working at a number of diverse hotels provided a grounded understanding of how hotel Concierge departments function. This experience subsequently proved helpful in securing a pre-opening appointment as Head Concierge with the Crowne Plaza Torquay.

​In 2008 I was selected as part of another pre-opening team, this time at the InterContinental Melbourne The Rialto. This was a wonderful introduction to a 5 star hotel property and has provided me with a fantastic opportunity to continually enhance my customer service skills and local knowledge.

​Throughout all this time I have looked forward to applying for membership with Les Clef d’Or Australia, an application that was ultimately successful in late 2011. Since obtaining membership I have been continually reminded of what a wonderful privilege it is to know and associate with a society of such consumate service professionals, both locally and also throughout the world.