Concierge
Pan Pacific Melbourne
2 Convention Centre Pl, South Wharf
+61 3 9027 2000
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About Ben…

Knowing from a young age that a career in Hospitality beckoned, at the completion of my secondary education, I finished my Diploma in Hospitality Management at Chisholm in 1998.

​At the conclusion of this course was a five-week work placement, which I chose to undertake at Sofitel Melbourne, and the rest as they say is history. Upon being offered a role as a porter, I worked my way into the Concierge Department as a Page attendant, which became a stepping stone to the role of Assistant Concierge and then eventually Chief Concierge.

In 2005, after three years as Chief Concierge, I was successful in my application to become a member of Les Clefs d'Or.

The role of Chief Concierge, or even working in Concierge, was not something I had considered when I started at Sofitel Melbourne. However, I was fortunate enough to work under the guidance of John Elmas and during my time with him I saw the passion and skills required to be a Les Clefs d'Or member and knew then that my path was set.

I know it is very rare to look forward to work each day but with the variety of people, requests and situations I face every day it is like starting a new job over and over, and knowing that I can call on my colleagues for assistance and advice makes it all the more pleasurable.

What other role provides you with the opportunity for a guest to return from a great day out, a unforgettable dinner or the best theatre seats knowing that you have made it possible and they will return home with great memories of Melbourne and Australia. Besides where else can you be asked to arrange a "dancer", and a cake for her to jump out of, and smuggle them into a guest room without their knowledge!!!!