Chief Concierge
Crown Plaza Surfers Paradise
2807 Gold Coast Highway, Surfers Paradise
Ph: +61 7 5592 9900

About Christian…

An artist by trade, I stumbled upon hospitality 23 years ago when I arrived in Australia and have never looked back since. I started in Housekeeping at the Grand Hyatt Melbourne then moved on to Front Office, Bell Desk then Concierge, where I affirmed where my passion lies - making memorable moments for our guests.

 The Concierge profession is never boring and in fact is quite completely the opposite, as not a day is the same - with a multitude of simple to outrageous questions and requests which we all accommodate with a smile. This is the reason why I have stayed in the industry until today – there is never a dull moment.

 Of course  little did I know that working as a Concierge would require me to be a psychologist, marriage counsellor, personal shopper, babysitter a security officer and a genie all rolled into one!

 Being accepted into Les Clefs d’Or is the highest honour a Concierge could ever receive and it was in 2006 when I received my golden keys.

 In 2009 I was privileged to be a part of the pre-opening and opening team of Grand Hyatt Macau where I gained a vast knowledge and experience working and leading a team in a different environment with cultural divergence.

A year later, in 2010 I was invited to join the newly reopened and rebranded Mira Hong Kong wherein l pioneered the creation of a new service culture, delivering brand promise and the establishment of operating standards to help drive the hotel towards ultimately being named the only Design Hotel in Hong Kong.

 As Confucius said “Choose a job you love and you would never have to work a day in your life” and I am glad I did.